Last Updated: 1/14/2023

Thank you for shopping at sunshinevault.com

If for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.

The following terms are applicable for any products that you purchased with us.

INTERPRETATION AND DEFINITIONS

Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or in the plural.

Definitions
For the purposes of this Return and Exchange Policy:

Business Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Sunshine Vault Located at hop No #12 Level #5 Fortune Shopping Mall, Sangbadik Selina Parvin Road, Mouchak, Malibagh, Dhaka-1217, Bangladesh, BD.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to My Site, accessible from https://sunshinevault.com

You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

GENERAL RETURN POLICY

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it or credit your account. You are eligible for a REFUND or EXCHANGE which is subject to the below terms:

The product that is bought from Physical Stores can’t be returned. All Items are eligible for return and would be processed if conditions are met.

You are always required to ship back the items by following the shipping instruction:

you can send us via an eCommerce-based logistics company or local courier company (sondorban, SA, Pathao, PaperFly, RedX, etc)

REFUND POLICY

In order to be eligible for a refund, you have to return the product within 7 days of your purchase. If the product is damaged in any way, or you have initiated the return after 7 days have passed, you will not be eligible for a refund.

In order for the product to be eligible for a refund, make sure these conditions are met:

The product must be returned in its original packaging
The product wasn’t used or damaged
The product must include original tags (if applicable)
The product must have the receipt or proof of purchase
If the product you have received turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality.

After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you used during the purchase. If the payment was made thru the bank the following information is needed to be provided: Full name and IBAN number

EXCHANGE POLICY

Products can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange the item within 7 days. Exchanges exceeding 7 days will not be processed.

In order to be eligible for exchanges make sure that the following conditions are met:

The product must be returned in its original packaging
The product wasn’t used or damaged
The product must include original tags (if applicable)
The product must have the receipt or proof of purchase
You are required to ship back the product for the item to be inspected and replaced.

Your exchanged product will be processed Once items are received and conditions confirmed.

You are given the right to exchange the item, One time. Provided that all conditions in Exchange Policy are met.

Unfortunately, the product that was marked as a gift when purchased is not allowed to be Returned or Exchanged.

Unfortunately, the product that was marked as Bundled when purchased is not allowed to be Returned or Exchanged.

HOW TO INITIATE A RETURN

If you have a request for Return, Refund, or Exchange, and if you have further clarification and questions, Please do not hesitate to contact us through our:

Email Address: support@sunshinevault.com

Contact Form URL: https://sunshinevault.com/contact

Phone Number: 880 1863 585961

You will be updated on their Return Status through their EMAIL, PHONE, and SMS provided that all contact information is recorded to us.